I was a bit wary of subscribing at first so plumped for a month’s subscription to see how it works. I was so impressed with the quality, I bought my son a subscription for Christmas and he has since got rid of his Virgin Media contract. This service is so easy to renew or extend just using their website and the confirmation emails are always politely written. I have not had reason to contact the support desk but I am sure they would resolve issues in a timely manner. I would recommend this service to anyone and I am sure that I will be a happy customer of theirs for many years to come.